Privacy policy

Monksays Superfoods Private Limited (“MonkSays,” “we,” “our,” “us”) is a company incorporated and registered under the provisions of the Companies Act, 2013, with its registered office at: Plot No. 31, Sagar Society, Road No. 2, Banjara Hills, Hyderabad, Telangana, 500034

Monksays Superfoods Private Limited is the owner of the BBETTER brand and the website www.bbetter.co (“Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Website and services.

By creating an account, making a purchase, or otherwise using our Website, you acknowledge that you have read and understood the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services. The type of information we collect depends on your interaction with our Website.

A. Information You Provide to Us Directly:

  • Identity & Contact Information: Full name, email address, phone number, and shipping address.
  • Account Information: Username, password, and purchase history.
  • Communications: Any information you provide when you contact our customer support, participate in a survey, or communicate with us via Email or Social Media.

B. Information We Collect Automatically:

  • Device & Usage Information: We automatically collect technical information when you visit our Website, such as your IP address, browser type, device type, operating system, pages visited, links clicked, and the duration and frequency of your visits.
  • Location Information: We may infer your general / approximate geographic location from your IP address.
  • Cookies and Tracking Data: We use cookies and similar technologies to track activity on our Website and hold certain information. Please see Section 4 for more details.

We may also receive updated delivery status and address details from our shipping partners to ensure seamless order fulfillment.

2. How and Why We Use Your Information

We use your personal information only for purposes that are lawful, necessary, and proportionate to deliver our services and run our business. Specifically, we use your information for the following purposes:

  • Account & Order Management: To register your account, process and deliver orders, handle payments, provide customer support, and manage returns or refunds.
  • Website Functionality & Improvements: To operate, maintain, and improve our Website, enhance your shopping experience, conduct analytics, and ensure network and information security.
  • Marketing & Personalization: To send you marketing communications, newsletters, personalized product recommendations, and promotional offers via email, SMS, or WhatsApp — only if you have opted in.
  • Legal & Compliance Requirements: To maintain tax and accounting records, comply with consumer protection laws, respond to lawful requests from authorities, and enforce our terms of service.
  • Fraud & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, or other harmful activities.

We process your data strictly for these purposes and retain it only for as long as required to fulfil these needs or as mandated by law.

3. Sharing and Disclosure of Information

We only share your information with trusted third parties who are essential for providing our services.

  • Logistics and Delivery Partners: We share your name, address, and phone number with our courier partners to deliver your orders.
  • Payment Processors: To process payments securely, your payment information is shared with trusted payment gateway providers. We do not store your credit/debit card details on our servers.
  • Technology and Analytics Partners: We may share anonymized or aggregated data with partners who help us with website hosting, analytics, performance monitoring, and advertising.
  • Legal Authorities: We may disclose your information if required by law, court order, or other governmental or law enforcement authority.

These partners are contractually obligated to protect your data and are permitted to use it only for the purposes for which it was shared.

4. Cookies and Tracking Technologies

Our Website uses cookies to enhance your browsing experience. Cookies are small files stored on your device.

  • Essential Cookies: These are necessary for the Website to function and cannot be switched off. They are usually set in response to actions made by you, such as logging in or filling in forms.
  • Performance & Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
  • Marketing Cookies: These may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the Website.

5. Your Rights as a Data Principal

Under India's Digital Personal Data Protection (DPDP) Act, 2023, you have several rights concerning your personal data. To exercise any of these rights, please contact our Grievance Officer.

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You can update or correct your personal details at any time through your account dashboard or by contacting us.
  • Right to Erasure: You have the right to request the deletion of your personal data, subject to our legal and contractual obligations to retain certain information.
  • Right to Withdraw Consent: Where we process your data based on your consent (e.g., for marketing), you have the right to withdraw that consent at any time. You can unsubscribe from marketing emails by clicking the "unsubscribe" link in the email.
  • Right to Grievance Redressal: You have the right to file a complaint with our Grievance Officer if you are not satisfied with how we are handling your data.

6. Data Security Measures

We employ appropriate physical, technical, and administrative security measures to protect your information from unauthorized access, use, or disclosure. While we strive to secure your data, please note that no transmission over the internet can be guaranteed to be 100% secure.

7. Data Retention

Please notify us of any changes to your Personal Information. We will take reasonable steps to ensure that your Personal Information is kept accurate and current.

We will retain your Personal Information for as long as needed to fulfil the purpose for which we collected it and for a reasonable period thereafter to comply with audit, accounting, contractual, technical and legal requirements, for security purposes, and/or to resolve any future disputes. 

We may retain Other Information, including non-personal information indefinitely or to the extent allowed by applicable law. Our retention guidelines are applicable even where you have chosen to delete your account with us.

8. International Data Transfers

Some of our third-party service providers may be based outside of India. When we transfer your data to these providers, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children’s Privacy

Our Website is not intended for use by individuals under the age of 18. Minors may use the Website only under the supervision of a parent or guardian. We do not knowingly collect personal information from children without parental consent.

10. Grievance Officer & Contact Information

For any privacy-related queries, complaints, or to exercise your rights, please contact our Grievance Officer:

Email: care@monksays.co, Phone: 8125599996, Address: Monksays Superfoods Private Limited, Plot No. 31, Sagar Society, Road No. 2, Banjara Hills, Hyderabad, Telangana, 500034

Please note that our registered office address is for postal correspondence only and is not a customer service or complaint center. We aim to resolve all complaints within 30 days.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Website after such changes will constitute your acceptance of the new terms.